FAQs

[vc_row][vc_column][vc_tabs][vc_tab title="About Us" tab_id="1408136374-1-70"][vc_toggle title="What is Revenue Surge?"]Based in Raleigh, North Carolina our business is focused on maximizing our client's online and offline profitability. From web site and graphic design to e-commerce to post sales upsells, we have the knowledge and tools to make your business succeed. We do this so well, that many of our clients think of us as an extension of their in house marketing department.[/vc_toggle][vc_toggle title="What services do you provide?" el_id="1438401063705-a771d8e9-182e"]While we focus on internet marketing, we also are actively involved in many offline campaigns that utilize DRTV, Radio and Print to drive targeted traffic to our call centers or websites. We help our clients manage all aspects of these campaigns from script writing, call center training, post-transaction upsells, and CRM support. Online services include everything from the initial product creation to handling customer service and fulfillment.[/vc_toggle][vc_toggle title="Who are your clients?" el_id="1438401144182-af2dba59-986f"]Our clients range from advertisers with a single product advertised online to direct response powerhouses that utilize numerous channels to drive mass amounts of traffic to our web properties and call centers. Since each client is different with unique goals and needs, we spend a lot of time getting to know the client and their past marketing experience before we start to formulate a strategy. This allows us to create the right plan that will have the biggest positive impact for the client. To see more, please visit our client gallery.[/vc_toggle][vc_toggle title="How do you track sales?" el_id="1438401142930-0692e1db-efe8"]Rather than use an out of the box software program, we developed our own proprietary system that integrates with our web sites, CRM, call centers, credit card processors, and fulfillment centers. The added flexibility of owning an in house platform allows us to present the data in an accurate and meaningful display that can be completely customized for each client.[/vc_toggle][vc_toggle title="Are you able to fix my campaign?" el_id="1438401141776-64bdfeee-b9fa"]Chances are the answer is yes. While each product is unique, most campaigns tend to make the same common mistakes that we have learned to identify over the past 15 years. Once we've identified the problem(s) we'll work with you to develop a successful solution and re-launch the campaign.[/vc_toggle][vc_toggle title="What if I don't have an offer ready to sell?" el_id="1438401251752-205ed36a-dc73"]If you have a product you'd like to sell, but have yet to start, our team can walk you through our launch process and point out common problems that many marketers make. Depending how far along you are in the process, our plan could include a new web site, a revised advertising schedule or vendor suggestions. If you're interested in promoting something, but don't know what to do, we can help you select a product or offer and develop a turn key program around it. Even seasoned veterans come to us from time to time looking for the next big thing. Feel free to contact us to discuss.[/vc_toggle][vc_toggle title="Where do you host your server?" el_id="1438401250967-92158720-f7f0"]Our secure dedicated servers is hosted at the award winning company RackSpace.com. In addition to daily backups, our system also receives regular PCI scans to ensure that our certifications are up to date. After collecting customer record information on our 128 bit secure socket layer (SSL) platform, credit card data is stored using a MD5 algorithm in combination with an XOR-based algorithm that utilizes a random 32 bit key.[/vc_toggle][vc_toggle title="What are your fees?" el_id="1438401249784-86b97e8b-86ca"]Since every client and campaign is unique are payment model varies from hourly to a performance based revenue share. Once our team has meet with you to discuss your program, a marketing proposal will be generated outlining the services and fee structure.[/vc_toggle][vc_toggle title="Can you recommend a vendor for my business?" el_id="1438401345755-fe72b4b5-69c6"]Absolutely! We work very closely with merchant account providers, shipping centers, TV production agencies, media buyers for TV, Radio and Print, and 3rd party resellers like AsSeenOnTV.com. Let us know what you need and we'll be happy to make the introduction for you.[/vc_toggle][/vc_tab][/vc_tabs][/vc_column][/vc_row]