Call Center Services

While Revenue Surge is primarily an online marketing company, we have many years of experience at working with call centers to generate a higher ROI for our clients. The internet is a great tool to sell or communicate with customers, however it hasn't completely replaced the tried and true call center. With the right offers, a properly executed call center strategy can generate a significant ROI boost.

Call Center Integration

As direct response marketers, we understand how important it is to have all of the data displayed together in one cohesive place. Our platform is able to integrate via an API connection or batched files to transfer to receive data from a client's call center. This allows our system to share or receive whatever data is necessary so all of the parties are working together with a complete view of the campaign's performance. Since our system was built by our inhouse programmers we are able to make changes to meet whatever requirements our clients need.

Outbound Sales Confirmation

During a sales confirmation we will call your customers, who recently purchased your product or service, at our expense from our call center.  After quickly confirming their purchase from you, we offer the customer the opportunity to join consumer discount programs that cover savings areas like shopping or travel.

In order to be compliant with telemarketing rules, this offer is only available to companies who are directly generating the sales leads. Unfortunately, we cannot accept leads from brokers or resellers; however arrangements can be made for referral commission. Additionally, each campaign must have a minimum of 100 new leads a day that can be sent to us.

The fixed commission we pay our clients for each valid lead is determined before the campaign starts, and is made regardless of whether we can reach / convert the consumer. This weekly payment is based on the gross number of sales leads minus individuals who either live in states that we cannot operate in or who are already in our databases. On average, our clients are paid on 90% of the total records we receive.

Outbound Sales Call

Many of our clients use outbound telemarketing as an effective channel to generate sales. The key to this process is to have a fresh list that is properly scrubbed to be DNC (Do Not Call) compliant. We have worked with a number of list brokers and are able to help guide our clients selecting the right data to purchase or lease.

Additionally, if you would like to outsource an entire outbound campaign, we would be happy to discuss your offer and how the Revenue Surge team can manage that process for you.

Online to Offline

While the internet is a great place to provide your customers with information about your product, it doesn't close as well as an experienced call center rep. Tell your customers rather than ordering online, to call in to your sales center and receive a free gift. Not only will this generate more calls, but the higher call center conversion rate will generate more sales and profit for your campaign.

Call Center Upsell Clubs

After a call center agent has finalized the initial product sale with the customer, why not have them pitch a few additional offers to the customer? These programs pay a high commission and don't require the client to ship product or provide customer service.

Upsells come in many forms, and the ones that we have found to be the most effective across all verticals are the shopping, entertainment and travel savings programs. These legitimate offers allow your customers to save a significant amount of money on things they do every week, like grocery shopping. Help your customers save some money and generate incremental profit on your calls while you do it. Its a win-win for everyone!

Partial Sales

Often times a customer will visit your website or call your center to enquire about a product. Unfortunately, even with the best product and offer available, that customer sometimes is going to leave without finalizing or even starting their purchase. At this point the sale is lost, and the customer has moved on.

Rather than forgetting about them, let our sales team contact the customer to present a more attractive offer in hopes of generating a completely incremental sale for your company. We work with our clients to write a script and formulate the best possible offer they have available. On average this results in 5 to 10% additional sales.

Script Writing

After years of working on various offline campaigns in call centers, we know the triggers a phone rep should use to get your caller to take action. Not only are the scripts we help right extremely effective, but we also include all necessary offer terms and conditions to stay in compliance and ensure you are building a loyal base of happy customers.